Watchmaking after-sales service close-up
Service & After-sales

Technical continuity. Customer confidence.

Official service support for the brands we represent, the brands sold through our retail network and service requests across all watch brands.

Watchmaker at the workbench
Our commitment

Comprehensive care for every timepiece.

SAVVIDIS Group operates as the official Service Center for the represented brands it distributes in Greece and Cyprus, supporting warranty, technical and after-sales requirements through a structured service process.

In addition, our Service Center supports the brands sold through the Group’s retail network and undertakes service requests for watches from all brands, whether purchased through SAVVIDIS channels or not.

Official Service Center

Service coverage across represented, retail and external brands.

Our after-sales operation is designed to support customers, retail clients and wholesale partners with clear procedures, technical evaluation and dependable communication.

Official represented brands

We provide official service support for the brands distributed by SAVVIDIS Group in Greece and Cyprus, including technical assessment, warranty-related procedures and after-sales coordination.

Retail network brands

We support the brands sold through our retail network, ensuring that customers receive consistent assistance before, during and after ownership.

All watch brands

We also undertake service requests for watches from all brands, subject to technical inspection, spare-part availability and the required service procedure.

Clear service process

Every item is received, assessed and communicated with clarity, so the customer knows the required work, estimated cost and expected service path.

Our capabilities

Technical care across every key service area.

From official represented brands to retail-network brands and independent service requests, each case is handled through inspection, evaluation and the appropriate service route.

Battery replacement

Professional battery service for reliable everyday performance.

Water resistance

Testing and sealing to help maintain expected protection levels.

Straps & bracelets

Adjustments, fitting and replacement using quality materials.

Crystal

Inspection and replacement of crystals for clarity and protection.

Movement service

Complete service work to ensure precision and longevity.

Polishing

Case and bracelet refinishing to restore the original appearance.

Spare parts

Genuine components to maintain integrity and performance.

Restoration

Careful restoration for heritage models and treasured pieces.

Our process

Seamless care, every step of the way.

1. Intake

We receive the product and record its condition.

2. Assessment

Technical evaluation and diagnostic review.

3. Approval

A clear service proposal is presented for approval.

4. Service

Specialist work is carried out with care and precision.

5. Return

Quality control and secure return complete the process.

Trusted support

We are here for you.

Expert assistance

Guidance from trained specialists across the entire service journey.

Authentic parts

We prioritise quality parts and responsible technical procedures.

Warranty on service

Confidence supported by disciplined working standards.

Secure handling

Careful processing and handling from intake to final return.